IT Support - Holiday & Overflow Cover

Industry: Business Kind of support: Help desk Description of support work: Hi, we need a technical analyst to help cover for holiday periods and call overflow. Main duties would include; - Log support request onto a cloud-based helpdesk system. - Protorise support requests and action according to SLA. - Help resolve 1st, 2nd and 3rd line technical issues using a remote tool. - Escalate onsite requests to technical support manager. Support hours: - 9:00am - 5:00pm Monday to Friday Systems to be supported: - Microsoft Servers (2003 - 2016) - Microsoft Windows (XP-10) - Office (2010 - 2016) - MACs & PCs - Routers, Switches, APs Ideal candidate: - Proficient in English - UK based - Someone that can hit the ground running and a fast learner - Whitelabel service provider We are looking to pay on a per ticket basis and the quality of the service provided. If this is something you can offer, please send in your proposal. Extra notes: