Process Flow

General information for the business: Business Process Analysis Industry: Business Kind of consulting: Management Description of consulting work: I have a written procedure for incident management that I need to map out to a process flow showing swim lanes and roles and responsibility. Sample of output attached. Current state process attached. Objectives: convert current state process into a document that looks like sample output. This involves having swimlanes for the different roles. I am looking to get this completed in the next 4 hours, Extra notes: