Aftersales Support Help

We are looking for someone to help us manage aftersales support for lodge and property sales. You can be based at home and conduct the work by phone and email but may need to travel to meet customers if needed. The main requirements are; To help customers immediately after their move-in date, identify any issues with their new lodge and keep a record of these. Pass the customers concerns to the lodge manufacturer and book a date so that the manufacturers engineer can visit the customer. Keep the customer up to date with progress and co-ordinate with manufacturer on suitable dates and times for visits to fix and repair and resolve the customer problems. Manage the customer's expectations on the timescales for repairs and ordering of replacement parts etc. Communicate with the customer once complete. Pro-actively check on the customer to make sure they are happy with the service. Keep a record of each customer in a pre-provided spreadsheet and supply this to us on a weekly basis. 21 customers in total, moving in over a 6 month period.